Organizational Information

Name

Name of this Object.

Format: Single

Class: String

Programmatic Pattern: _String

Pattern Description: A string.

ID

ID of this Object.

Format: Single

Class: String

Programmatic Pattern: _String

Pattern Description: The ID of this object.

Object

Object of this Object.

Format: Single

Class: Expression

Programmatic Pattern: Object[Troubleshooting, _String]

Pattern Description: The object reference of this object.

Type

Type of this Object.

Format: Single

Class: Expression

Programmatic Pattern: Object[Troubleshooting]

Pattern Description: Object[Troubleshooting]

Notebook

Notebook this object belongs to.

Format: Single

Class: Link

Programmatic Pattern: _Link

Pattern Description: An object of that matches ObjectP[Object[LaboratoryNotebook]].

Relation: Object[LaboratoryNotebook][Objects]

DateResolved

Date when this issue was most recently marked resolved.

Format: Single

Class: Date

Programmatic Pattern: _?DateObjectQ

ReportedBy

The person who reported this issue.

Format: Single

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

Assignee

The ECL team member responsible for resolving this issue.

Format: Single

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

Followers

The relevant persons to be kept apprised of any updates to this issue, so that they may follow its progress.

Format: Multiple

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

Troubleshooting

AssigneeLog

A log of the ECL team member responsible for resolving this troubleshooting.

Format: Multiple

[[1]] Date

Header: Date

Class: Date

Programmatic Pattern: _?DateObjectQ

[[2]] Person Assigning

Header: Person Assigning

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

[[3]] Assignee

Header: Assignee

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

Resolved

Indicates if the immediate problem presented by this troubleshooting has been resolved or is still under investigation.

Format: Single

Class: Expression

Programmatic Pattern: BooleanP

ResolvedLog

A log of whether the troubleshooting has been resolved or not.

Format: Multiple

[[1]] Date

Header: Date

Class: Date

Programmatic Pattern: _?DateObjectQ

[[2]] Person Deciding

Header: Person Deciding

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

[[3]] Resolved

Header: Resolved

Class: Expression

Programmatic Pattern: BooleanP

Headline

One sentence description of the issue being reported.

Format: Single

Class: String

Programmatic Pattern: _String

Description

A long form description of the issue being reported.

Format: Single

Class: String

Programmatic Pattern: _String

Attachments

Additional supporting material describing this troubleshooting issue.

Format: Multiple

Class: Link

Programmatic Pattern: _Link

Relation: Object[EmeraldCloudFile]

AttachmentLog

A log of the additional supporting material describing this troubleshooting.

Format: Multiple

[[1]] Date

Header: Date

Class: Date

Programmatic Pattern: _?DateObjectQ

[[2]] Person Attaching

Header: Person Attaching

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

[[3]] Attachment

Header: Attachment

Class: Link

Programmatic Pattern: _Link

Relation: Object[EmeraldCloudFile]

CommentLog

A log of all the comments about the troubleshooting.

Format: Multiple

[[1]] Date

Header: Date

Class: Date

Programmatic Pattern: _?DateObjectQ

[[2]] Person Commenting

Header: Person Commenting

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

[[3]] Comment

Header: Comment

Class: String

Programmatic Pattern: _String

ActionLog

A log of the actions executed on this troubleshooting.

Format: Multiple

[[1]] Date

Header: Date

Class: Date

Programmatic Pattern: _?DateObjectQ

[[2]] Person Responsible

Header: Person Responsible

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

[[3]] Action

Header: Action

Class: Expression

Programmatic Pattern: TroubleshootingActionP

AffectedApplication

Indicates the ECL Application that is affected.

Format: Single

Class: Expression

Programmatic Pattern: ECLApplicationP

AffectedFunction

The Emerald library function call that this software bug presents itself in.

Format: Single

Class: Expression

Programmatic Pattern: _Symbol

IncidenceReduction

Description of action taken to reduce the probability of this troubleshooting from repeating.

Format: Single

Class: String

Programmatic Pattern: _String

ErrorSource

The classification of the core issue that was responsible for this troubleshooting.

Format: Single

Class: String

Programmatic Pattern: _String

RootCauseCategory

The classification of the core issue that was responsible for this troubleshooting.

Format: Single

Class: Expression

Programmatic Pattern: RootCauseCategoryP

SolutionWarrantedLog

A log of whether the troubleshooting was deemeed to warrant a solution or not.

Format: Multiple

[[1]] Date

Header: Date

Class: Date

Programmatic Pattern: _?DateObjectQ

[[2]] Person Deciding

Header: Person Deciding

Class: Link

Programmatic Pattern: _Link

Relation: Object[User]

[[3]] Solution Warranted

Header: Solution Warranted

Class: Boolean

Programmatic Pattern: BooleanP

Data Integrations

AsanaSyncedAttachments

Asana attachment GID / cloud file pairs that have been synced to this troubleshooting.

Format: Multiple

[[1]] Asana Attachment GID

Header: Asana Attachment GID

Class: String

Programmatic Pattern: _String

[[2]] EmeraldCloudFile

Header: EmeraldCloudFile

Class: Link

Programmatic Pattern: _Link

Relation: Object[EmeraldCloudFile]

Versioning

SoftwareVersion

Indicates the version of the application (CommandCenter, Engine, or Nexus) from which the ticket was submitted, as well as the version information of Mathematica, Constellation, and SLL that were in use when this troubleshooting ticket was filed.

Format: Multiple

[Application]

Header: Application

Class: Expression

Relation: ['Null', 'Null']

[Mathematica]

Header: Mathematica

Class: String

[Constellation]

Header: Constellation

Class: String

[SLL]

Header: SLL

Class: String

[Distro]

Header: Distro

Class: Link

Relation: Object[Software, Distro]